Support begins with a conversation. We ask about a person's strengths, experiences, priorities and the practical barriers in their way, then agree an individual support plan that is reviewed as circumstances change.
Residents are involved in decisions about their support. Where specialist help is needed, we work with or signpost to services better placed to provide it.
We treat everyone we work with fairly and with respect, whatever their background, circumstances or history. We do not define people by their situation, and we work to make our accommodation and support accessible and inclusive.