Residents

Information and support for residents

Everything you need in one place: reporting repairs, raising concerns, understanding your accommodation and planning your next steps.

If it is an emergency

If there is an immediate danger to life, a fire, a serious crime in progress or a medical emergency, call 999. Nest View Housing is not an emergency service.

Report a Repair

Use the form on this page to tell us about something that needs fixing in your room or a shared area.

Make a Complaint

If something has gone wrong, we want to know. Our complaints process explains what happens next.

Safeguarding Concern

Raise a concern about the safety or wellbeing of an adult, either about yourself or someone else.

Resident Handbook

Your handbook covers house expectations, support arrangements and who to contact. Ask your support worker for a copy.

Understanding Your Accommodation

What your occupancy agreement covers, how shared spaces work and what we are responsible for.

Support Appointments

Regular contact with your support worker, planned reviews and how to rearrange an appointment.

Preparing to Move On

Practical steps towards more independent accommodation, from tenancy-readiness to setting up a new home.

Emergency and Out-of-Hours Information

In an emergency always call 999. For other urgent matters, contact the number given to you in your accommodation.

Repairs

Report a repair

Tell us what needs attention and we will arrange for it to be looked at. Please give as much detail as you can.

A tidy communal lounge with soft seating, a rug and natural light from a large window.

If you are unsure who to contact, speak to your support worker or call us on 0330 043 4945.